Welcome, @Sach, glad you found us.
There's a cleaner/solvent called "DeOxit" which is what people use to address balance knob corrosion/oxidization, which could be (as already stated) the cause of your issue.
Use the SEARCH at the upper right of the home page, here on this site, and you will find many threads on how to clean pots (potentiometers) - the electronics component on the backside of the knob.
This may be more effort than you want to take..., cleaning a pot should be a small task, with a low cost, if you can find a tech that will just do that for you locally. Always let the solvent dry overnight after conditioning before powering up the unit.
Again, Welcome, and glad you found us here on the best #1 fan site for Carver owners.